StairBox Returns Policy
Thank you for visiting StairBox.com
The text below outlines our returns policy.
What can be returned? Please check all measurements before ordering purpose made products (Staircases etc), as these cannot be returned.
All other products are returnable IF the product is in the same condition as when purchased. When do items need to be returned by? No later than 30 days after purchase. Where do items need to be returned to? After obtaining a RETURN AUTHORIZATION, product can be returned to:
StairBox (AVC)
Newfield Works
High Street
Tunstall
ST6 5PQ How to return an item? Contact us via email or by phone to obtain a RETURN AUTHORIZATION Shipping for returns? Customer is responsible for shipping charges for returns. Credit for returns? You will be refunded once the item is inspected and received; LESS our restock fee.
What can be returned? Please check all measurements before ordering purpose made products (Staircases etc), as these cannot be returned.
All other products are returnable IF the product is in the same condition as when purchased. When do items need to be returned by? No later than 30 days after purchase. Where do items need to be returned to? After obtaining a RETURN AUTHORIZATION, product can be returned to:
StairBox (AVC)
Newfield Works
High Street
Tunstall
ST6 5PQ How to return an item? Contact us via email or by phone to obtain a RETURN AUTHORIZATION Shipping for returns? Customer is responsible for shipping charges for returns. Credit for returns? You will be refunded once the item is inspected and received; LESS our restock fee.
Specialist Stairs
Looking for something out of the ordinary? We make staircases in any timber, any style to suit any budget. Discuss your requirements with our design team and we can produce you a fully rendered 3D model of your staircase before you order!
Have a look at our gallery to see our staircase portfolio.