Frequently Asked Questions - StairBox Staircases Not Logged in | Log in

Frequently Asked Questions

We have gone to great efforts to try and make buying a staircase through StairBox as simple and painless a process as possible but we appreciate that you may have a few lingering questions. If you have more practical questions, Check out our Guides and Tips. Should you not be able to find your answers on our website, feel free to Contact Us here at StairBox.

How do I order my Staircase?

Using our StairBuilder you are able to design and order your staircase in a simple step by step process. If you are looking to purchase a loft/space saver staircase, please use our Loft StairBuilder.

Can you talk me through the ordering process?

Never a problem! If you are struggling with any part of the design process or have any uncertainties, we are always happy to talk this through over the phone on 01782 832555. Or, if you prefer, we can simply take your order over the phone.

Account

Click on the Log In area there will be a small link “Lost or forgotten your password?”. Click on this and you will be prompted to enter your Username, upon doing so we will send a Reset Password email to the email address registered to your account. Follow the instructions given to reset your password.
Log into your email account and search for “StairBox”, The first email that we will have sent to you after opening your account will have been a welcome email and it will contain your Username. You can then either simply use this to Log In or use it for the “Lost of forgotten your password?” process.
Please call our highly trained staff on 01782 83255. We will ask you a few simple identifying questions to help us find your account. Once found we can refresh your memory as to the details on the account, or update the details for you to help to get you back in.
Please call our highly trained staff on 01782 83255. We will ask you a few simple identifying questions to help us find your account. Then, simply let us know what you would like to change and we will get everything updated.

StairBuilder

That’s not a problem, contact us either by phone on 01782 832555 or email using hello@stairbox.com and we will be more than happy to go through your design requirements and come up with a quote for you. Though please bear in mind, some designs and requests may take a little longer to quote than others but we will get something to you as soon as possible!
Get in touch with us via phone on 01782 832555 or email using sales@stairbox.com and we will look into the best price that we are able to offer for the flights.
When you are on our StairBuilder you will notice a FloppyDisk icon at the bottom of the Builder next to a Gear and 3D icon. Click on this and then enter the details prompted, you will then be sent an email to the address provided which contains an image of the flight as well as a link to proceed with the purchase should you like to.
Unfortunately not, you would need to call us on 01782 832555 so that we can make sure that no work has been done on the flight and so that we can make the alterations immediately so as not to delay your order.
While all dimensions provided by the StairBuilder are completely accurate we would always advise checking over your CAD drawing that you will receive within 24hours of placing your order and also leaving yourself an additional 5mm-10mm surrounding your staircase for fitting purposes.
Anything designed using our StairBuilder will comply with UK Building Regulations as dictated by Document K for Domestic purposes. Should you require a staircase that complies with Commercial Regulations please call us on 01782 832555.

Delivery

There are alot of factors that can effect your lead time, from our business levels to the type of staircase being ordered. Normally we quote between 2-3weeks, but if you need an accurate lead time, please call us on 01782 832555.
Normally our staircases are prioritized by order but if you have special requirements, please call us on 01782 832555.
All main runs (Straight sections) will be assembled. Winders will be, where possible, dry fitted with newel posts in our workshop but will be sent loose with handrails, baserails and spindles for fitting on site. For more information check out How Will my Staircase Arrive.
Everything is pre-cut and, where possible, dry fitted in our workshop and sent to you with all glue, wedges, blocks, screws, bolts and a plan drawing for you to build your staircase on site. We would always recommend ordering your stairs assembled where possible to save yourselves time on site. For more information check out How Will my Staircase Arrive.
We send our staircases on our own vehicles with our own drivers so we can ensure that everything gets to you in perfect condition. Should you be ordering Stair Parts, everything would be delivered via a courier firm however we would ensure that everything is well packaged before leaving us. Should there be any damage in transit, please let us know as soon as possible and we would be more than happy to send out any necessary replacements.
Stairs will leave us with a high-grade sand finish, perfect for you to apply your choice of stain, paint or varnish.
We always welcome collections from our factory, simply choose ‘own collection’ when ordering. We’ll give you a collection date to let you know when everything will be ready.

Miscellaneous

In addition to the materials on our StairBuilder we are always willing to look into any requests. Feel free to call us to discuss on 01782 832555.
We do not offer a fitting service, we manufacture only. However, fitting is a basic job for any good joiner. You are sure to find a joiner in the trade section of your local paper.
Not to worry, we have our highly trained staff manning our phones 8.00-17.30 Monday to Friday on 01782 832555 just waiting to answer your call. They will be more than happy to assist you in any way possible and you can even purchase your staircase over the phone with them if you like. Alternatively you can send us any questions using hello@stairbox.com and we will get back to you as soon as we can.