StairBox Returns policy
You must inspect items for damage or missing parts before signing for them, if there is any damage present you must REFUSE delivery. Our dispatch team take great care in getting your order picked and packaged but once it leaves our hands we have no control over its handling by the courier, if your item does arrived damaged. Please let us know so we can arrange a replacement as refusal of delivery by the courier will not automatically generate a replacement.
Acceptable items for return
How to return an item
Staircase orders will be charged for if cancelled, as these items are completely bespoke. Other items have a minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone, text message? and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.