I’ve been on your StairBuilder but I cannot see the timber/style I am looking for, can you help?

That’s not a problem, contact us either by phone or email and we will be more than happy to go through your design requirements and come up with a quote for you. Though please bear in mind, some designs and requests may take a little longer to quote than others but we will get something to you as soon as possible.

I would like to buy multiple staircases but your StairBuilder doesn’t provide a discount.

Get in touch with us via phone or email and we will look into the best price that we are able to offer for the flights.

How do I save my design and get a CAD drawing?

When you are on our StairBuilder you will notice a FloppyDisk icon at the bottom of the Builder next to a Gear and 3D icon. Click on this and then enter the details prompted, you will then be sent an email to the address provided which contains an image of the flight as well as a link to proceed with the purchase should you like to.

I’ve processed my order online, but there are a couple of changes I need to make, can I change this online?

Unfortunately not, you would need to call us so that we can make sure that no work has been done on the flight and so that we can make the alterations immediately so as not to delay your order.

How accurate are the sizes on the StairBuilder?

While all dimensions provided by the StairBuilder are completely accurate we would always advise checking over your CAD drawing that you will receive within 24hours of placing your order and also leaving yourself an additional 5mm-10mm surrounding your staircase for fitting purposes.

Will my staircase comply with Building Regulations?

Anything designed using our StairBuilder will comply with UK Building Regulations as dictated by Document K for Domestic purposes. Should you require a staircase that complies with Commercial Regulations please call us.

Our StairBuilder design tool makes the design process easier than ever before to buy a staircase online.

We've made it super simple to add balustrade to your design - the new interactive staircase image allows you to simply click on the areas of the staircase you'd like to add balustrade to, with options for all balustrade styles including oak and glass. Our staircase design tool also shows a live "3D" staircase visualizer as you create your design, which updates with each click - You can now become an expert staircase designer!

Our stair designer has lots of useful features, such as the option to create new combinations of feature treads and the capability to design Open Plan staircases online with ease. It will also automatically alert you if you a design falls outside of building regulations.

Our online stair designer has been specifically optimised for mobile use, which is especially handy for on-site scenarios. It even offers the option to add "plot references" to your designs.

And with the staircase design tool you can easily find the most common optional extras you might need as part of your project for you to browse and select pre-checkout. You can even spread the cost with our new "Pay In 3" service through PayPal, which gives you the ability to split your purchase into three interest-free payments. It's a great way to help you stay in control of your budget.