Will my staircase comply with Building Regulations?
Anything designed using our StairBuilder will comply with UK Building Regulations as dictated by Document K for Domestic purposes. Should you require a staircase that complies with Commercial Regulations, or outside Building Regulations, please call us.
Do open stairs comply with Building Regulations?
We ensure that all our Open Plan staircases are compliant with Building Regulations and all gaps are less than 100mm.
Do your stairs come pre-painted?
All of our stairs are sent out pre-sanded but unfinished, for you to apply an oil or paint colour of your own choice.
How accurate are the sizes on the StairBuilder?
All staircases are manufactured to the exact sizes shown on the StairBuilder, however as timber is a natural product it can swell slightly in different temperature and humidity conditions (usually around 5mm in the width). We always recommend leaving an additional 10mm surrounding your staircase for fitting purposes. We advise you to double check the CAD drawing which you will receive within 24 hours of placing your order.
Can you provide online help when using the StairBuilder?
Yes, we offer live support during office hours. Simply click the "Live help" button in the bottom left of the StairBuilder screen and follow the onscreen instructions.
Will you come to my home to measure for my new staircase?
We don't offer an onsite measuring service, however there's lot of information about measuring for your staircase on our website. You can then transfer the dimensions to our online Staircase designer tool to create your design. Our team are also extremely skilled at offering assistance over the phone and will be able to help you find the required measurements.
Do you offer a fitting service?
We're a manufacture and supply only service and don’t offer a fitting service. We'd normally recommend you use a website like checkatrade.com to find a reputable fitter, or contact local joiners.
Where do you deliver to?
We currently deliver to mainland UK only, however in the past we have shipped to ports for customers to then arrange their own onward shipping.