Designing a new Staircase | StairBox

Designing a new staircase

We offer a range of timber staircases to suit all budgets - from softwood and MDF options (ideal for painting and carpeting), to premium oak and glass flights.
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new staircase

How to design & order a new staircase

Whether you’re a trade professional or have never ordered a staircase before, we've made the process as simple as possible.
1
Measure
Measure the opening for your staircase - our Measuring Guide explains how to find the key measurements you’ll need. There's lots of other useful information in our Help & Guides section.
Go to Measuring Guide
2
Quote
Design your staircase with the StairBuilder® which will give you an instant quote. Alternatively, contact our team who'll be more than happy to provide a quote over the phone and email details including drawings to you.
Go to the StairBuilder®
3
Order
When you're ready, order your staircase online or over the phone. We’ll then contact you to arrange delivery or collection. You’ll be able to track your order via MyAccount on our website.
Oak & MDF straight staircase with oak and glass balustrade
new staircase
Oak open plan staircase with glass balustrade
new staircase
Softwood and MDF staircase with square spindles
new staircase

Got a question? We're here to help.

Whilst we've made it easy to design and order your staircase online, our experienced team are on hand to answer any questions you have and can assist you through each stage of the process.
Contact us

Will my staircase comply with Building Regulations?

Anything designed using our StairBuilder will comply with UK Building Regulations as dictated by Document K for Domestic purposes. Should you require a staircase that complies with Commercial Regulations, or outside Building Regulations, please call us.

Do open stairs comply with Building Regulations?

We ensure that all our Open Plan staircases are compliant with Building Regulations and all gaps are less than 100mm.

Do your stairs come pre-painted?

All of our stairs are sent out pre-sanded but unfinished, for you to apply an oil or paint colour of your own choice.

How accurate are the sizes on the StairBuilder?

All staircases are manufactured to the exact sizes shown on the StairBuilder, however as timber is a natural product it can swell slightly in different temperature and humidity conditions (usually around 5mm in the width). We always recommend leaving an additional 10mm surrounding your staircase for fitting purposes. We advise you to double check the CAD drawing which you will receive within 24 hours of placing your order.

Can you provide online help when using the StairBuilder?

Yes, we offer live support during office hours. Simply click the "Live help" button in the bottom left of the StairBuilder screen and follow the onscreen instructions.

Will you come to my home to measure for my new staircase?

We don't offer an onsite measuring service, however there's lot of information about measuring for your staircase on our website. You can then transfer the dimensions to our online Staircase designer tool to create your design. Our team are also extremely skilled at offering assistance over the phone and will be able to help you find the required measurements.

Do you offer a fitting service?

We're a manufacture and supply only service and don’t offer a fitting service. We'd normally recommend you use a website like checkatrade.com to find a reputable fitter, or contact local joiners.

Where do you deliver to?

We currently deliver to mainland UK only, however in the past we have shipped to ports for customers to then arrange their own onward shipping.

Question not answered here? Click here to see our full list of FAQs