Ordering your timber staircase couldn't be easier! If you have any questions give us a call 01782 832555.
Call us today, or why not come and visit our Stoke-On-Trent based factory and showroom to discuss your requirements with one of our team.
We pride ourselves on offering a friendly personal service and an exceptional product at the most competitive prices on the market.
We are exhibiting at the NEC, National HomeBuilding and Renovating Show 22nd - 25th March, why not pop over and meet the team?
Use our StairBuilder to design your new wooden staircase and get an instant price!
Looking to buy stair components? We have hundreds in our stair parts shop!
Use our GlassBuilder tool to design and buy bespoke toughened glass balustrade
Design a space saving staircase, Ideal for loft conversions where space is limited.
“We pride ourselves on offering a friendly personal service and an exceptional product at the most competitive prices on the market. We guarantee quality workmanship and complete satisfaction with every project we undertake.”
Read a little more About Us
When this townhouse conversion required a staircase refurbishment it was to mark the beginning of a longstanding collaboration between S M Carpentry and StairBox.
Time-served joiner Sean Matthews was asked to refurb this client’s existing staircase with Oak and glass to open a previously dark and dingy hallway area. Upon discovering our Oak Newel Cladding System, he was confident that our innovative solution would give this home a truly magical makeover.
Sean explains:
“I was researching at home, Read more about: Oak Newel Cladding System – Townhouse Conversion »
Hi Chris and Andrew
All finished now. Just wanted to say thank both you for you help and advice.. Hope you all had a great Christmas.
Attached are a few pictures to show it finished and a few before.
Read more about: Superb staircase refurbishment with glass panel balustrade »
Hello Stairbox team
I am just writing to express my total satisfaction with the staircase you recently delivered. I am a Mechanical Design Engineer by trade and was initially impressed with your free 3D software which enabled me to design and visualise the staircase needed for my restoration and refurbishment of a Victorian terraced house c1898. Some of the neighbours have added rooms in the roof and have had to add roof extensions to accommodate the stairs but I was determined not to have a flat top roof and wanted to keep costs low, Read more about: Steve’s great value staircase »
Hello Ian
I’m writing, as I promised I would, to thank you for all your assistance from which I benefited when ordering an oak staircase from you for our house in France, of which I took delivery at the beginning of November. I have only good things to say every aspect of the product and advice. Every stage of the process, from ordering to supply and installing it myself. As an amateur with no previous experience of staircase construction I was able to install the product on my own (I’m 73) with only minimal assistance necessary, Read more about: StairBox oak stairs over in france »
Hello
I would just like to thank the Stairbox team for every thing you did for us. I am not a qualified trades person but you made the whole process very easy for me.
The ordering, customer service and delivery were all fantastic and the quality of the staircase was perfect.
You were always very easy to contact and I never felt like I was dealing with a machine, I was always dealing with very helpful people.
Many Thanks
Kerrie Read more about: Kerrie found stairbox to be the perfect choice for her new staircase »
Stairbox’s Ashlea was an essential part in the success of my staircase – supporting me throughout the process and any changes I made were never a problem for him.
I cannot speak highly enough about the quality of of the stairs and glass. The only thing that surpasses the quality of the product was the quality of support – excellent!
Frank Feeney
Dundee Read more about: Frank’s successful new staircase »
Hi Ian,
I have attached a some pictures of the stairs – Your customer service has been superb!
Best
Ian Read more about: Ian is delighted with his oak stairs »
Hi Chris
The stairs arrived on time and I installed them that day, due to the limited space it was like trying to erect a staircase in a phone box but I got there and am very pleased with the result.
I now have stair access to my cellar and the fit was just right.
Thank you for a good service.
Regards
David
Read more about: David and his basement space saver staircase »
Thank you so much for the fantastic staircase that you supplied. Everything fitted perfectly, the oak and glass combination works superbly in our gallery area. Thanks Luke.
Read more about: Luke loves his oak and glass staircase »
I was unable to speak to you directly but asked your colleague, Matt, to tell you how pleased we are with the space saver stairs. We were most impressed with the service from the original enquiry through to delivery. The quality of the product is excellent and good value. The finish is superb and has fitted the space with precision.
We will not hesitate to recommend you.
Thank you.
Mrs Turner, Wincanton Read more about: Impressive space saver stairs »
Hi Chris
Just a short note to tell you how impressed i was with my purchased stair ,
Excellent quality and price and very impressed with your customer service and contact during delivery .
I am in the trade (developer) and will most definetely use your company again and recommend to compatriots .
Thanks
Graham Read more about: Graham is pleased with his double winder staircase »
Many thanks StairBox for supplying us with a superb Oak staircase which is being installed in our house in France. We received excellent technical assistance prior to order and were incredibly impressed with the service your company provided. We looked extensively for a supplier in both the UK and in France and were very happy with the choice we have made. What made the experience even better was the very quick time it took to manufacture the stairs given the Christmas and New Year holiday period. Read more about: Oak stairs go to france »
Read More...Ian,
Just wanted to drop you a line to say how brilliant you and Stairbox are – yesterday I finished fitting the staircase you helped me order about four weeks ago and I am so impressed with what you guys have produced.
I had measured the stairwell forensically on three separate occasions to make sure the dimensions were spot-on and I am amazed how accurate your production processes are; every part fitted exactly, all the assembled parts were very well cut and jointed and the loose parts were very carefully packaged and transported. Read more about: Andy’s happy with his Christmas staircase! »
P.S The stair is bloody fantastic, a real credit to Stairbox. I have 2 other joiners and neither have seen such a well put together stair, no hammers or routers needed (which is normally the case) brilliant!!
It was so easy to fit, I have another staircase to price for a job so I will be in touch!
—
Steve Read more about: Steve and his new stairs »
Hi Matt,
Just wanted to let you know I’ve received my delivery today at around 9.30am. I wanted to thank you for the speedy delivery and for all your help and patience. I am so happy with the service i received from you, and you were great with such a tight schedule, other places have not managed to keep to there estimates and i am still waiting around for items which i ordered weeks ago.
Thanks for all your help.
Regards, Read more about: Munaza’s staircase storey »
Hi all,
Just wanted to give some feedback on my new staircase.
It’s great! Having never fitted one before, I was a little nervous trying to put together a double winder on my own, but it came out perfect. Everything fit together just right, which definitely made the process much easier!
Thanks for the brilliant product at a great price, I just wish I needed another because I could quite happily build it again!
Liam Read more about: Liam’s new staircase fits perfectly »
Dear Joe
Lovely to hear from you and we are more than happy to share our experiences with you.
Choosing suppliers and products as you know is a flipping nightmare and yes, we did make a few bitter mistakes. I’m very pleased to say though that choosing Stairbox certainly wasn’t one of them.
We are really thrilled with our staircase and had absolutely no regrets using Stairbox. We met them at one of the shows and they were very approachable. We met Simon Drew there, Read more about: Anthony and Darren share their staircase experience from StairBox »
Hi Josh,
Just a quick note to say thank you for the glass balustrade you made to order. It is a perfect fit and looks great (once the decorating is complete).
The whole design and order process on line was very straight forward and easy to use and the finished product was very good quality; I was impressed and will recommend your company to friends who are considering similar stairways. I have attached a photo to show it in place. Read more about: Mick’s happy with his new glass balustrade »
To all concerned
I would just like to say what a pleasure it has been dealing with your company, from the initial design and order to delivery, you have made it very easy, even with delivery which caused us problems at the start your staff were extremely helpful and accommodating and rectified this problem without making me feel like the problem.
The stairs fit perfectly and look beautiful. Thank you so much to everyone involved
Sali and Steve cooper- Kings Ripton Read more about: Sali and Steves beautiful staircase »
Morning,
I’d just like to say what an easy experience I’ve had dealing with Stairbox. this is the first time I’ve used your company and it’s been a breeze. The communication has been fantastic and my stairs delivered on time as described in perfect condition. They are now installed and are spot on thanks. I’d definitely recommend Stairbox to any of my friends in the construction industry. it makes a change these days to have something supplied that is correct and has been a pleasurable experience. Read more about: Zoey’s staircase – a kind testimonial »
Dear Hazel,
Both my staircases arrived today exactly within the time you said they would. The whole process from beginning to end has been totally pain free and I cannot recommend this company highly enough. Brilliant website and brilliant customer service!
Best Wishes
Nick. Read more about: Nicks hassle free staircase »
Your staircase has been a revelation to our Architect, QS, and Main Contractor. I think they were all a little sceptical when Roger and I said that we’d find our own manufacturer. However, all of them have appreciated the quality and construction of the staircase. Granted our joiner could have done with a schematic drawing showing how all the various pieces fitted together, but it’s a puzzle they solved and it looks just great now that it’s in place. We’ll send you some photos of it once all the builders are off site. Read more about: Pat & Roger’s staircase »
Read More...Received my stair rails 2 days after ordering.
All fitted over weekend.
Fantastic service and product.
Would just like to say a big thank you for help with ordering and
delivery of our new staircase.
Great customer service, much appreciated how quickly everything was sorted out.
Many thanks
Hi Ian, Just letting you know 10/10 for stairs. I know it’s just a basic flight but from order to delivery and installation all fantastic. Really thrilled with StairBox, will be using you from here on in.
Read More...Just a short note to say THANK YOU for all your hard work and help in getting the stairs I ordered and delivered for my pick up and return to France. All good Stairs are all fitted and fit well and look good The client will be surprised and pleased when they see them.
Read More...Delivery was within the time slot given which meant I had time to get this assembled and installed the same day, fits like a glove, and
although I have only installed the handrail temporarily it already looks good.
We have just had the staircase fitted in our new build. I just wanted to say thank you very much – it looks stunning.
It fits perfectly and the glass panels and oak bannister is a real feature.
You have a very good product – the first set are working well with no creaks or movement.
Thanks for all your help
Just a note to say I’m absolutely delighted with the stair as installed!
This element of the project had been a concern from day one, & the parameters of building regulations I knew we would have to work within was extremely tight!
Thanks to yourselves though, we have the most critical aspect of the job well and truly cracked.
“Everything arrived on time and in perfect condition, your delivery man was very helpful and friendly a credit to the company.
I will have no problem recommending StairBox to any one who requires any products made by them”
Read More...Stairs are in, fitted perfectly!
Staff were really helpful (Special thanks to Chris – as I had no idea what I was talking about!)
Simple process, builders had no trouble.
Read More...“…What a joy it was to buy my staircase from StairBox.
Your website and online stair designer was useful but it was your help and advice over the phone that made everything so easy“
Thank you StairBox for our stairs they’re awesome!
Our builder says they’re the best he’s ever fit & would use or recommend you to anyone 🙂
Read More...Stairbox make ordering simple, service and delivery were spot on.
They have been very helpful and a pleasure to deal with. I would thoroughly recommend them
Read More...All arrived Saturday morn as promised.
Over the moon, looks great! Wish all people did what they promise.
Read More...I received on time, put it together and fitted right in, no problems.
First class service and a big thank you to Chris.
Many thanks, A good company that puts you at ease when ordering.
It has been an excellent and stress free experience–
From the informative and user friendly design on their website, to the prompt communication, superb quality of the stair case and great price.
Just wanted to send a quick email to say that our staircase has now been fitted and we are delighted with it.
The carpenter that installed it said it was by far the best staircase that came un-assemebled that he had ever fitted.
Just a quick email to see the stairs have been fitted and it all looks great.
A true measure of a great business and its staff is not only to produce a great product but to be able to put things right should anything go wrong, yourself and the team did just that so a big thank you to you all.
Thank you very much for your quality stair cases, I’m very happy with them …
The professionalism of your you and your company has been second to none.
A big thank you for your help and assistance in our recent staircase order.
The whole process was so simple and your expertise and advice was great.
It has been an excellent and stress free experience
…Prompt communication, superb quality of the stair case and great price.
Read More...My joiner was very impressed by quality and finish of stairs.
I will recommend you as a first choice.
Read More...the stairs went in and fitted a dream. The client loves them and the carpenters who fitted them were impressed with the finish and quality of workmanship in their construction.
Read More...Just a quick email to say a big thankyou to all at stairbox,you dealt with my order quick and efficient and kept me up to date with emails and phone calls,and when my order was ready for delivery your driver was nice and early and very friendly ( nice fella ) and helpful and took time to make sure I had all the bits for the staircase.
So well done 😊 to you all you have one very happy customer here.
Just a line to let you know that I am very happy with the dealing with you and your company in the purchase and delivery of my staircase.
The staircase is of a very high standard
Read More...The quality and service you and your company has given us, is absolutely fabulous.
Read More...Just wanted to drop you a very quick thank you!…We managed to get the staircase installed in a few hours, and assembly was easy – even us novices were able to manage it!
Read More...Many Thanks.
Have recommended you many times and will use again on the next project
Read More...We love them. The joiner took his time cos he loved the piece.
Thanks very much for a great experience.
Read More...The package turned up as instructed and within the time window you indicated.
Thank you for your great service
Read More...Just wanted to let you know how pleased I was with the stairs you supplied.
…
The carpenter who fitted them for me was very impressed and asked
for your details.
Just a short note to thank you for your prompt and reliable service which was given by your company.
Thanks again for your help,
Read More...
StairBox have been superb from the outset. I was able to do the groundwork myself by using the brilliant website designer, this allows you to configure the staircase yourself, choosing the component parts and material finishes while keeping a rolling cost total.
Once I had the layout I wanted I gave them a call, there was none of the usual "choose option 1 to speak to sales" rubbish, just an old fashioned human being answering the phone and asking "can I help you?".
I spoke to the extremely helpful and knowledgeable Andrew, he inputted my configuration at his end and made the technical changes I had explained to him.
And there it was within a minute, a drawing and an invoice (great value), I made the payment and received a confirmed delivery within 3 weeks to suit my requirements. I am now waiting the delivery.
I will write a further review once the product is received.
What an amazing company! High quality products, great easy to use website and the customer service is second to none. I managed to measure, order and fit my own staircase having no prior experience and I couldn’t be happier with the result. Highly recommended.
The advice and assistance provided when I called to make my initial enquiry was extremely helpful. The person answering the call was able to provide me with a quote within minutes. Subsequent to this I found out it was in fact the MD I had spoken to - a great attitude from the top down in answering calls over a lunchtime! Further assistance was provided up to and including the processing of the order. The staircase was delivered as agreed by the company and not just a courier - another good sign of customer care. It transpired there was an error in the manufacture of the staircase but this error was quickly rectified and this companies customer care was second to none. It is rare that I would give 5 stars to a company that made an error, however we all make mistakes and it was the way they dealt with the issue that impressed me. I would have no hesitation in using them again or recommending them
StairBox has a pedigree that spans almost 100 years working with both the public and in industry working on joinery projects both big and small.
It is this pedigree, and the expertise of both our Workshop Staff and Customer Service Representatives, that ensure you have complete satisfaction when using our products and services.
StairBox takes its environmental responsibility very seriously and is committed to ensuring our wooden products come from legal and sustainable sources. So when you buy a staircase from StairBox you can enjoy a beautiful new addition to your home guilt free. Please contact us if you have any questions regarding our sustainable and certified products.
Having a new staircase installed that you’d like to carpet? Many people opt for some form of carpeting which can really bring a staircase to life. Choosing a carpet can be difficult and there’s so many things to consider. So, here’s our top tips to help you choose the right carpet...
The StairBox and Wooden Windows team successfully completed the Mudnificent 7 last weekend, raising a total of £1,300 for Caudwell Children! We’d like to say a huge thank you to all those who donated. Mudnificent 7 is a unique 7km obstacle course race – held in Heart Park Warwickshire –...
Our team will soon be taking part in a sponsored 7km obstacle course – The Mudnificent 7 – on the 11th Aug, along with team members from sister company Wooden Windows. After the success of last year’s JCB mud run, they’re all excited to get involved in...
