You must inspect items for damage or missing parts before signing for them, if there is any damage present you must refuse delivery. Our dispatch team take great care in getting your order picked and packaged but once it leaves our hands we have no control over its handling by the courier, if your item does arrived damaged. Please let us know so we can arrange a replacement as refusal of delivery by the courier will not automatically generate a replacement.
Acceptable Items for Return
Please check all measurements before ordering purpose made products (staircases etc), as these cannot be returned.
All other products are returnable IF the product is in the same condition as when purchased.
How to Return an Item
After obtaining a return authorisation, product can be returned to the address found on our contact page.
Contact us via email or by phone to obtain a return authorisation.
Customer is responsible for shipping charges for returns.
You will be refunded once the item is inspected and received; less our restock fee of 20%.
Staircase orders will be charged for if cancelled, as these items are completely bespoke. Other items have a minimum 48 hours notice of cancellation required. Notification for instance, in person, via email, phone, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.