Delivery and Collection Service
When placing your order online or over the phone, simply choose whether you would like us to deliver it to site or have it ready for collection.
Once your order is confirmed, we will contact you to schedule a convenient time for delivery or collection – meaning you can plan the ideal time in your build or renovation project.
If you have any questions about delivery or collection, our technical advisors are happy to help via phone or email - They can also provide a more accurate delivery timescale based on your order details.
7-10 day Turnaround on Staircases
Average lead times are as follows. Please be aware that these may extend during busy periods.
Staircases: 7-10 working days
Stair Glass: 7-12 working days
Stair Parts: 3-5 working days
Selected stair parts available same day or next day when you collect from our Trade Counter.
Nationwide Delivery Service
Delivery to home or site in as little as 7-10 days.
We provide Nationwide delivery on all staircases and stair parts. Standard delivery times are 7am - 4pm Monday to Friday.
Collection from our Trade Counter
Collect your order direct from our factory.
Our Trade Counter is open for collections Monday - Thursday 8:00am - 5:30pm, Friday 8:00am - 5:00pm