Technical Sales / Customer Service Advisor

Job Title Technical Sales / Customer Service Advisor Job Type Permanent, full time
Salary Depending on experience (+bonus scheme)
Location: StairBox, Gordon Banks Drive, Trentham Lakes, Stoke-on-Trent, ST4 4TW Reference TSA

Technical Sales/Customer Service Advisor

We have an exciting opportunity to join the StairBox team...

We're looking for a Technical Sales/Customer Service Advisor.

Salary is dependant upon experience, plus performance-related bonus scheme

We are a fast growing staircase manufacturer with a fantastic opportunity available to join our customer service team.

The office-based role will incorporate using bespoke staircase design ⁄ CAD software (training provided) to design staircases to meet customer requirements.

This would suit a professional from a technical or joinery background.

You will be responsible for:

  • Answering inbound sales queries and dealing with day to day sales activities
  • Providing technical advice to customers over the phone
  • Producing technical CAD drawings with 3D models
  • Achieving monthly targets
  • Maintaining and developing relationships with customers
  • Providing customers with quotations and closing sales

The ideal candidate must have:

  • Good telephone manner with excellent communication skills
  • Excellent organisational skills
  • Ability to demonstrate problem solving skills
  • A confident and determined approach
  • The ability to work both independently and as part of a team
  • Motivation and drive to succeed
  • Highly proficient IT and numeric skills
  • Planning and organisational skills
  • Strong attention to detail

Key information:

  • You will receive full training from our in-house experts
  • Previous experience in technical drawings / CAD / stairs is advantageous alongside the ability to read and interpret architectural drawings
  • This role will be based on a 45 hour week.
  • Candidates must be eligible to work and live in the UK.

Join our innovative, growing company.