For all your timber staircase, window and door requirements.

Where is StairBox and Wooden Windows based?

We are based in Trentham Lakes, Staffordshire where we have two manufacturing factories a trade counter and two showrooms.

Is there a showroom I can visit?

Yes we have a StairBox showroom and a Wooden Windows showroom which are both based at our dual-site location in Staffordshire. You can come and browse our range of timber stairs, windows and doors and our expert technical teams will be on hand to help you design your new staircase or replacement wooden windows and doors.

How do I order a new staircase?

With our online StairBuilder, you can design and order your staircase via a simple step-by-step process. If you’re looking to purchase a loft/space saver staircase, please use our Loft StairBuilder. If you prefer, you can call us on 01782 832555 and our sales team will be able to provide a quote and take your order over the phone.

How do I order new windows and doors?

With our online Window Builder or online Door Builder you can design and order your new or replacement wooden windows by a simple step by step process. If you are looking to purchase sliding sash windows you can also use our online Sliding Sash designer. If you prefer, you can call us on 01782 644871 and our sales team will be able to provide a quote and take your order over the phone.

How do I measure for my new staircase?

There’s lot of information about measuring for your staircase on our website. You can then transfer the dimensions to our online Staircase or Balustrade designer tools to create your design. Our team are also extremely skilled at offering assistance over the phone and will be able to help you find the required measurements.

How do I measure for my new windows and doors?

You can follow our step by step guide to measuring for your new windows on the Wooden Windows website. Our team are also extremely skilled at offering assistance over the phone and will be able to help you find the required measurements.

How accurate are the sizes of the online designers?

All staircases, windows and doors are manufactured to the exact sizes shown on the online builders however as timber is a natural product it can swell slightly in different temperature and humidity conditions (usually around 5mm in the width). We always recommend leaving an additional 10mm surrounding your staircase, windows and doors for fitting purposes. Always double check your measurements before placing your order or give us a call if you are unsure.

Can you provide me with help using your online staircase and window designer tools?

Yes, we offer support during office hours which are Monday-Friday 8am-5pm . Simply give us a call or email us and a member of the team will be able to assist you.

Where do you deliver to?

We deliver timber staircases and timber windows and doors UK nationwide. We have our own delivery fleet, so you can get live updates on when your order will be delivered and to ensure your order is handled with care.

What are the lead times for a new staircase?

Lead times depend on the staircase order you have placed but we aim to deliver your order in a 7-10 working day turnaround.

What are the lead times for a new window?

We have the fastest turnaround in the industry for timber windows, we are able to supply bare timber windows in just 2 weeks and fully-painted windows in 4 weeks.

What are the lead times for a new door?

We are able to supply bare timber doors in just 2 weeks and fully-painted windows in 4 weeks.

How do I care and maintain my new staircase?

All of our stairs are sent out pre-sanded but unfinished, for you or a professional to apply an oil or paint colour of your own choice. If you would like retain the original oak staircase we offer a product called Treatex Hardwax Oil ULTRA Clear Natural (available in our Stair Parts shop) which keeps the oak looking as close to unfinished as possible. Apply as a base coat, with a further coat of Ultra (either satin or matt) on top as a final coat.

How do I care and maintain my new windows and doors?

All timber products require routine maintenance, the frequency depends largely on their location and environmental conditions. We recommend conducting an annual inspection of your property to identify any signs of wear or damage. If you notice peeling or cracking on the surface, it's a clear sign that the wood is at risk of exposure to the elements. At this stage, it's crucial to sand the area and reapply your preferred protective coating.

You can also find information on caring for and maintaining our self-finish windows and doors in our Timber Window Care and Timber Door Care guides.

Will my staircase comply to building regulations?

When designing a brand new or replacement staircase, you'll need to consider the regulations, as this may restrict what you can achieve. These differ depending on whether the staircase is for domestic or commercial use and whether it is located in Scotland or the rest of the UK. Visit: Staircase Regulations for more information.

I have a heritage property. Do you supply windows and doors for conservation properties?

If you have a listed property or heritage home, rest assured that each window and door is tailored to complement your existing architecture preserving character while enhancing comfort, efficiency, and longevity.

You can create windows and doors that perfectly match your vision whilst also meeting planning and conservation rules. Speak to our time who will be able to guide you through ordering the correct windows and doors for your property.

For more FAQs visit: StairBox FAQs or Wooden Windows FAQs